Normally costing £150 on its own, this extensive programme ensures you know all you need to know about the evolving healthcare landscape, what it means to frontline clinical services, what it takes to create successful services going forward, key challenges and more. Equipped with this level of insight, you’ll be just the type of person a service is looking for – someone who knows what it takes to drive service success in an increasingly challenging environment.


Why the Change?

  • The changing nature of health and its population
  • Population dynamics, the change in balance & disease burden
  • The innovation dilemma and its impact on funding
  • The public purse and the hole within it
  • Impact of the banking crisis
  • The ‘do nothing’ approach – short, medium & longer term implications
  • The solution, like it or not
  • The Health & Social Care Act 2012 – what does it really mean?
  • How does it unfold from here?


The Evolving System

  • A sensible model of the current NHS
  • Understanding current and evolving NHS structure and control
  • Appreciating a system in flux – the current is not yet the vision
  • NHS organisations & bodies – who does what for whom?
  • Changing healthcare delivery models – Lord Darzi’s legacy
  • Diffusion of new innovations – business model reform
  • From 5 to 7 day working – who, when and how?
  • Increasing use of and reliance on the community
  • What does this mean for secondary, tertiary care organisations?
  • Aggregation & other changes in primary care and their impact on secondary care


Commissioning & Reform

  • From PCT to GP Consortia to Clinical Commissioning Groups
  • The relationship between commissioning and the clinical coalface
  • Fully understand the choice agenda & the requirements of commissioners
  • What data will be used in commissioning, choice & regulation
  • Opportunities and threats emerging from commissioning changes
  • Commissioning for VALUE
  • Understanding value in commissioning terms
  • NHS Outcomes Framework 2013 to 2014 – changes & implications
  • Innovation, Health & Wellbeing – understanding the implications
  • Everyone Counts: Planning for Patients 2013/14 – service implications
  • How are services & specialties targeted for reform?
  • Decommissioning – how will services be chosen
  • Working effectively with commissioners


Understanding Service Funding

  • Understanding how services are funded in the evolving system
  • Funding & quality – joined at the hip but how?
  • Payment by results (PbR) and tariffs
  • How will PbR change in 2013/14 and how will this affect you?
  • The role & responsibilities of Monitor, the economic regulator
  • Monitor’s role in tariff
  • Income & costs – viability, sustainability & competitiveness
  • Understanding turnaround and special measures
  • What does CIP really mean?
  • Market forces and their impact on service funding
  • Evolving roles and how this contributes financially
  • Critical insights in service financial wellbeing


Understanding & Adapting to Competition

  • Competing provider types – understand who can do what
  • Integrate or not – who’s doing what and why?
  • Any Qualified Provider – know the mechanism & implications
  • Borderless thinking – the removal of healthcare boundaries
  • Operating in dynamically changing environments
  • What does it take to be competitive?
  • Developing competitive strategy
  • The role of patient choice in competition
  • Best of breed competition and how the NHS must change


Performance, Quality & Experience

  • The performance imperative of modern healthcare
  • The implications of poor performance in the modern era
  • How will quality be assessed and assured
  • The role of the Care Quality Commission in quality regulation
  • Quality risk for provider services
  • The impact of quality on service remuneration
  • Patient experience as a quality measure
  • The link between experience & service funding
  • Real-time patient feedback – when and for whom?
  • The role & impact of different staff on patient experience


Adapting our model of service effectiveness

  • How do NHS services need to change in light of this emerging picture?
  • Broad scanning – ensuring you are ahead of the agenda
  • The importance of an effective strategic cycle
  • The 6 critical success factors of service success in the new system
  • Assessing whether your service is fighting fit or vulnerable
  • The 7th factor for academic services
  • Ensuring that services excel across all 7 critical success factors
  • Organising principles for ensuring success in all factors
  • Future perspectives and likely further evolution